What People are Saying about the BIFF Response(SM) Method

“I am still feeling GREAT with my new tools! Four plus years of an exhausting divorce and a constant barrage of harassing, accusatory and demanding emails and I finally had enough. Every email I opened from the ex got me nervous, panicked and spun me into days of “How do I respond to this?” “How or do I respond to yet another false statement about me?!” I had been having help writing emails and responses for over 4 years from friends and family. Everyone was exhausted from it. After an hour with [the BIFF Response coach], I literally stood taller and had so much more power. FINALLY someone gave me the tools needed to respond or not respond. The emails don’t have power anymore! For the first time, I have a clear focused head and can read between the lines. Thank you!!”

BIFF Response coaching client


“In our conflict management and mediation workshops, I always recommend Bill Eddy’s books to participants. His ability to explain and explore complex topics in a clear and respectful way helps trainees learn to respond to high conflict situations in a more thoughtful way. I love the BIFF book because it focuses on real world attacks and real world BIFF responses! Highly recommended!”

Lisa Maxwell Director of the Training Institute, National Conflict Resolution Center


“I loved this book. It will truly help me to be able to stop and think about the fact that I am not actually the problem upon receiving a high conflict message of some sort. Eddy says we can retrain our brains. It is not exactly like “grey rock” because we are actually accomplishing something — we are getting the message across that we will not be pulled into emotional warfare and we are ending the conflict in an informative way.”

Megan Cox, A Cry for Justice


“It was a pleasure meeting you and attending your course… The material is so practical that an hour and a half after today's session I have already written a letter applying your BIFF tools and received a compliment from my employer that the letter was fantastic.”

Sandra, Mediator, Vancouver, Canada


“I loved it. This book is very intriguing and a godsend for handling difficult personalities who don’t want to stop fighting.”

Dennis L. Sharp, Attorney, Facilitator, Arbitrator & Mediator President, Sharp Resolutions, Inc.


“The BIFF Response method is one of the best methods I recommend for writing a response to someone with borderline or narcissistic personality disorder – or anyone who is frequently angry and blaming you. It calms them down without attacking them back. When I have written about it on my blog on the Psychology Today website, I have received some of the most thankful feedback. It’s easy to learn and it makes your life so much easier when dealing with any difficult person.”

Randi Kreger, Author of the Essential Family Guide to Borderline Personality Disorder; Co-Author of Stop Walking on Eggshells and Co-Author of Splitting: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder. Owner, www.bpdcentral.com.


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The CARS Method®, BIFF Response®, New Ways for Families®, New Ways for WorkSM, New Ways for MediationSM and EAR StatementSM are trademarks or service marks of William A. Eddy d/b/a High Conflict Institute.


© 2017 William A. Eddy d/b/a High Conflict Institute. All rights reserved.