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BIFF Book

ANGRY EMAILS?  Hostile Texts?  Nasty Letters?
WE CAN HELP!

The BIFF ResponseSM method will help you respond to hostile emails, texts and other communications and make you feel good doing it!

Most people have a hard time responding to personal attacks in emails, texts and other communication because it puts them in "react" mode instead of "respond" mode.  The most important thing to remember is: it’s not about you!  BIFF stands for Brief, Informative, Friendly and Firm and can be used by anyone, in any situation but it does take practice. Learn how to write (or speak) using the BIFF Response method to help bring an angry exchange to a quick conclusion, without losing it yourself.

How To Write A BIFF Response

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Personal Telephone Coaching

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Coaching Others for a BIFF Response

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BIFF Works!

How can you deal with someone's frequent outbursts,
especially when you are the target…again?

High-Conflict People aren’t just difficult people; they’re the MOST difficult people.

 

They attack verbally, by email and by text and they cause havoc on social media sites. They never seem happy and they don’t get the facts straight. They file lawsuits and make complaints against co-workers, neighbors, friends and family. They cost a lot of time, energy and money.

 

Worse, High-Conflict People try to convince everyone that it’s all YOUR fault!

 

If you’re dealing with a situation like this, then you’ve come to the right place for help.

Education

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Professionals

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Workplace

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Personal Conflicts

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More Help

BOOKS

books listBIFF: Quick Responses to High Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns

So, What’s Your Proposal? Shifting High-Conflict People from Blaming to Problem-Solving in 30 Seconds

It's All Your Fault! 12 Tips for Managing People Who Blame Others for Everything

SPLITTING: Protecting Yourself While Divorcing Someone with a Borderline or Narcissistic Personality Disorder

High Conflict People in Legal Disputes

DVDs

eddyHow To Write A BIFF Response - This 20-minute video teaches a simple, but powerful method of writing responses that are: Brief Informative Friendly and Firm

Coaching For BIFF Responses- A 50 Minute Video that teaches a 10-question model for coaching others how to write BIFF responses.

Is Divorce Mediation for you? - This 60-minute video answers questions about divorce mediation and provides a dramatization of issues and controversies from real cases showing how a neutral mediator guides a controlled process and provides information.

 ONLINE TRAINING

How To Write A BIFF Response - This 20-minute video teaches a simple, but powerful method of writing responses that are: Brief Informative Friendly and Firm

Coaching For BIFF Responses - A 50-minute video that teaches a 10-question model for coaching others how to write BIFF responses.

Calming Upset People With EAR - This 60-minute video explains how to give an E.A.R. Statement communicating Empathy,Attention and Respect-when dealing in-person with an angry, blaming or agitated person.

R U Talkin’ to the Wrong Brain? - Learn why some people just don’t get it and how you can learn to “talk to the right brain” in order to have a productive conversation with a high conflict person.

What's Your Proposal: Teaching Clients Negotiation Skills- This 60-minute video explains a simple method for teaching clients how to make proposals, ask questions about each other's proposals, answer questions and provide information.

Is Divorce Mediation for you?  This 60-minute video answers questions about divorce mediation and provides a dramatization of issues and controversies from real cases showing how a neutral mediator guides a controlled process and provides information.

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High Conflict Institute